TERMS & CONDITIONS OF ORDERING
are placing an industrial wholesale order.
In order to get such wholesale pricing, customers should know
how to conduct business with wholesale companies. Please read
the following terms.
In placing an order, customer agrees to the all of the following
1) CHARGES & CHARGEBACKS
Credit cards are charged under the name "Idea Express".
This is stated on our website, with your graphic and at the
time of charging an additional email is sent with this info.
Our phone number is also displayed on customer’s credit
card statement. It is customer's responsibility to keep track
of their dealings with us.
deserve to be paid in full for any service and/or compressed
t-shirt products we provide. Our bank charges us a fee for
any credit card disputes. As a result, customers who attempt
to charge back an amount because of not recognizing the charge
or attempted refusal to pay for services we've provided, hereby
agree and authorize us to charge an additional service charge
of $45 per occurrence.
Returns are accepted only with prior written approval by our
staff. Custom printed products are generally not returnable
or refundable once they have printed. This is industry standard
for custom printed products. Unless we actually ship the wrong
item, or put a different imprint design than the proof that
was sent to you. It is the customer’s responsibility
to communicate special needs to us and to read all emails
we send very carefully. Once printed, imprinted items must
be paid for whether or not the customer accepts delivery.
This is industry standard for customized products.
Orders sent to us are considered final and shippable. We strive
to meet tight deadlines and we assume with any compressed
t-shirt order placed that the customer is serious about the
order. We do not require further verification of the order
and once it’s sent, we must be notified in writing if
it is to be cancelled or changed.
Orders that are cancelled after processing will incur a $25
processing fee. Cancelled orders that have already had graphics
work done will incur additional charges graphic arts services.
If more complicated graphics services such as a logo re-draw
have been provided, the charges will reflect our cost to have
provided such service.
graphic proof is emailed to customer, production of compressed
t-shirts begins. Customer must notify us immediately if changes
are needed or if order is cancelled.
Cancelled orders after graphic approval will incur these costs
+ any other costs incurred up to time of cancellation, including
screen setup costs.
Once order has been run, customer agrees to pay for order
in full. Refusing to accept delivery for order does NOT relieve
customer from this responsibility, as these are permanently
4) CUSTOMER RESPONSIBILITIES
In instances where customer has been sent a graphic proof
and an order confirmation showing order details, it is the
customer’s responsibility to thoroughly read these confirmations
and proofs and to notify us of any changes or corrections
needed. We cannot be responsible for errors overlooked by
customers, this includes: graphic proofs, shipping address,
items ordered, deadlines and other details of the order.
is the responsibility of the customer to make the proper decisions
regarding item desired, imprint colors, shipping methods and
destinations, deadlines, customs procedures, duty fees, etc.
It is up to the customer to thoroughly communicate any special
needs to us. No claims or returns will be accepted where there
was a special need which was not communicated to us.
colors, if there is a particular shade of color desired, it
is the responsibility of the customer to notify us if they
have a particular expectation of the color, such as a PMS
pantone number. Thus, if customer simply states, for example,
‘green’ on their order, then it assumed that we
are allowed to imprint any of our stock shades of ‘green’.
We can accept no claims where we have been required to guess
at a customer’s desired shade.
all emails from us!
Any email, proof, instruction or confirmation emailed by us
is to be assumed to have been received and read by the customer.
We are not responsible for problems arising because an email
went into customer’s “spam filter” or was
not read by customer for any reason.
PRODUCTION AND SHIPPING TIME
Production time does not include graphic prep or shipping
Most orders will take 10 business days to produce under normal
customer has a deadline or event, customer must specify it
to us in writing on the order. When a deadline is specified
on an order that requires rush service from our company and/or
rush shipping, it is customer’s responsibility to pay
for such services.
company guarantees that your order will leave the factory
on or before the ship date specified. We cannot be responsible
for goods lost or delayed by UPS common carrier, international
or US Customs departments or by “acts of God”.
6) COMPRESSED TEE SHIRTS
Due the unique production process of TShirt compression and
printing, graphic may loose some detail after printing. Compressed
tee shirts are put under extreme pressure and it is assumed
that customer will expect shirt to be wrinkled and distorted
upon initial removal from packing. Usually a wash and dry
will eliminate this.
Our company will make every possible effort to ship your goods
in the most economical way given your in-hands date. Most
orders are shipped by freight carrier (truck) or by UPS. Shipping
costs are prepaid by us and are added to customer’s
guaranteed cost of the item is the "FOB our factory"
price we quote. Shipping costs given are estimates, and can
change greatly because of variables we may not be aware of
regarding shipping to your location For example: Truck costs
may be higher if you are not receiving at a business location
or if the driver must attempt repeated deliveries; UPS will
charge additional if you have given us the wrong zip code;
etc. We are not responsible for such costs.
APO / FPO military shipments may have special package sizing
and/or labelling requirements. It is customer's responsibility
to send these requirements with their order. Customer agrees
to pay all costs for orders that are delayed, lost, or must
be re-shipped due to customer failing to give us the proper
packaging or shipping specifications.
in foreign countries are fully responsible for researching
the shipping costs, duties, required methods, etc. of their
charges we may quote are estimates given as attempt to help
the customer get a rough idea, and can change due to a large
number of variables. These are standard policies most any
Ownership of goods is passed to the buyer when we release
the goods to the carrier.
Any damage claim must be filed with the carrier within 1 week
of delivery and is limited to damage noted at the time of
Items damaged in delivery can be replaced only in minimum
quantity of 72 pcs.
We cannot insure orders shipping to APO/FPO locations. Items
damaged or lost after being placed into military mail possession
must still be paid for.
TIME OF SHIPPING
We cannot be responsible for delays in trucking or UPS. Items
become the customer's property as soon as they are printed
and released for pickup by customer or delivery service. This
is legal industry standard for custom printed products. Just
as in ordering printed paper goods, once an item is printed
it must be paid for. For orders needed in less than 8-10 business
days, a rush charge will apply. Orders that are needed under
rush production are placed with the understanding that rush
charges will apply.
For order needed in less than 10 business days, a rush charge
will apply. Rush service is not available on all items. Orders
stating deadlines that require rush production from us are
placed with the understanding that rush charges will apply.
Issues such as color, color variances, registration, exact
sizing of imprint, exact placement of imprint and other details
must be emailed or faxed to us if they are important to you.
We cannot guarantee any instruction that is not given to us
QUANTITY ORDERS VS. QUANTITY SHIPPED
Quantity shipped may be up to 5% off. This is common for compressed
t-shirts and other custom printed products due to printing
variances. Customer are charged for the quantity they receive
in good condition.
All accounts, unless approved by our credit department, must
secure orders with a personal credit card by the individual
responsible for the order. Credit card will serve as a personal
guarantee for the amount due in case of non-payment. Customers
are charged for exactly what they are sent. Please review
overrun and underrun information. Customer authorizes us to
charge additional fees on any unwarranted Credit card chargebacks
and returned checks.
On unpaid invoices or amounts due us, customer authorizes
a late fee of 3% per month, which will be added to the amount
due. Customer also accepts and authorizes full financial obligation
to pay any costs which we incur in collecting any unpaid debt
by customer, including but not limited to collection company
fees (additional percentage of the invoice), court appearance
costs, lawyer fees and legal filing fees.
TRADEMARKS & COPYRIGHTS
All artwork and logos provided on our website are displayed as
examples only, and are not for sale.
When directed by customer to print any copyrighted/trademarked
logo supplied by any outside source, it is with the full understanding
that compressedtshirt.com/Idea Express Promotional Group shall
be acting merely as agent of the customer on the printing
of said materials. The customer, as principal, shall be fully
responsible for having secured rights for use of such logo
and shall accept full liability for any claims or actions
arising from it’s use. All graphics we convert and screens
we work on become the property of Idea Express and may be
used and distributed for future use. Customer agrees and understands
that graphics sent to us will not be considered as copyrighted
or trademarked unless indicated on the actual graphic with
the legal copyright symbol.
love our customers, and we jump through all kinds of hoops
to get them the best product and to meet those intense deadlines.
Over the years, we’ve managed to set up an almost foolproof
system... and 99% of the time we are successful. NOBODY does
it better than us. We've found that most orders where a customer
has been unhappy with the final product occur when we've tried
to rush things or when a customer has not properly read emails
or proofs. Order early and communicate well.